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REGISTRATION
To buy in our online store you need to be registered. Your data will be saved and therefore your future purchases will be faster. To register and shop in our online store, go to "Registration". If you are registered to shop in our online store and you have forgotten your password please go to "Register", click on the option "Forgot your password?" and enter your e-mail address and "continue" and you will immediately receive an e-mail with your password.
SHOPPING PROCEDURE
Shopping in our online store is very easy!
After entering our store, you will be shown several routes to search and select our products. You can choose the style, size, family, etc. or view all our products and sort them by price. To view the item in more detail, click on the picture of the model and view the file and view its features, colors and sizes available.
Then select the item with its color and size indications and click "add to cart". When you wish, confirm your purchase in My Cart. If you are not registered, you must complete the required information and click "OK". You are already a user, click on "Go to my account" and access your account with your username and password.
Once inside your account, click on "Confirm order". In this part you specify whether you want the order to be shipped to your registration address or to a different one, and then proceed by clicking on "finalize order". Once the payment is completed, you will see the order confirmation screen and you will immediately receive the confirmation in your email.
CUSTOMER SERVICE AND INFORMATION
If you have any questions about our products or services of the online store contact us via our
We will respond as soon as possible.
The following General Terms and Conditions shall apply to business relations of any kind between Y-FACTOR LEVANTE S.L. and the client. Customers may be either entrepreneurs or consumers.
The representation of the products in the online store does not constitute a binding offer but merely a non-binding online catalog of the range of goods. By clicking on the "Buy" button, the customer submits a binding order for the goods placed in the shopping basket. Confirmation of receipt of the order is sent immediately after the order has been submitted.
The purchase contract is only concluded with our separate order confirmation. The text of the contract is saved and the order data as well as the General Terms and Conditions are sent to the customer by e-mail. The customer can view and view all previous orders in the Log-in area.
The contract language is English.
Right of revocation
If the customer is an end consumer, he shall be entitled to withdraw from this contract within fourteen days without giving any reason. The revocation period shall be fourteen days from the day on which the customer or a person commissioned by the customer - other than the carrier - has taken possession of the last goods.
To exercise the right of withdrawal, you must notify us at Y-FACTOR LEVANTE S.L., Avenida Hospital, 10 - 03550 SAN JUAN DE ALICANTE (Alicante), Tel: +34 965 656 754, email: info@motocentercompany.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form below, but its use is not mandatory.
Model withdrawal form
- For the attention of Y-FACTOR LEVANTE S.L., Avenida Hospital, 10 - 03550 SAN JUAN DE ALICANTE (Alicante), email: info@motocentercompany.com
- I/we hereby inform you (*) that I/we withdraw from our (*) contract of sale of the following good/provision of the following service (*)
- Ordered on/received on (*)
- Name of the consumer and user(s)
- Address of the consumer and user or consumers and users
- Signature of the consumer and user or consumers and users (only if this form is submitted on paper)
- Date
(*) Delete as appropriate.
You also have the option of electronically completing and submitting the model withdrawal form or any other unequivocal statement via our contact form. If you make use of this option, we will inform you without delay on a durable medium (e.g. by e-mail) of the receipt of such withdrawal.
Consequences of revocation
If the customer revokes this contract, we shall refund all payments made by the customer to us, including delivery costs (except for those additional costs resulting from the fact that the customer has opted for a type of delivery other than the most economical standard type offered by us), without delay and at the latest within fourteen days from the day on which we have received the notice of revocation of this contract. We shall use the same form of payment for the return as the customer has chosen for the original transaction, unless otherwise explicitly agreed; in no event shall the customer be charged any consideration for such return. We may refuse or reject the return until we have received the goods back or until the customer has provided proof of return shipment of the goods, whichever is earlier.
The customer must send the goods back or hand them over to us without delay and in any event not later than fourteen days from the day on which he informs us of the revocation of this contract. The deadline shall be deemed to have been met if the customer dispatches the goods before the expiry of the deadline. We shall bear the costs for the return shipment of the goods.
The customer shall only be liable for any loss of value of the goods if such loss of value is caused by handling or operation not intended to check the condition, properties and functioning of the goods.
Exclusion of the right of revocation
No right of revocation shall apply in the following cases:
Delivery of goods which are not prefabricated and for the manufacture of which the individual selection or determination by the consumer is decisive or which are clearly tailored to the personal requirements of the consumer,
Delivery of sealed goods which for reasons of health protection or hygiene are not suitable for return if the sealing has been removed after delivery
Delivery of audio or video recordings or computer programs in sealed packaging if the sealing has been removed after delivery,
The warranty does not cover defects or damages that are due to improper or negligent handling or incorrect assembly, improper use of accessories or modifications to the original parts by the customer or a third party not designated by Y-FACTOR LEVANTE S.L.
Likewise, wear and tear caused by use shall be excluded from the warranty.
If the customer accepts goods or the subject matter of the contract despite knowledge of a defect or defect, he shall only be entitled to the remedy to the extent described below if he explicitly reserves this right in writing without delay upon receipt of the goods.
Invoices of Y-FACTOR LEVANTE S.L. are payable immediately and without discount, unless otherwise agreed in writing. Payment shall be made in cash on delivery. Orders with payment in advance will only be shipped after receipt of the payment amount. In the case of payment by credit card, the actual debiting of the account shall take place when the invoice is drawn up and the goods are dispatched. The total amount is reserved on the credit card directly when the customer sends the order online.
Y-FACTOR LEVANTE S.L. reserves the right to refuse cheques and other non-cash means of payment. Acceptance will always and only take place by means of payment. Payments in foreign currency shall be paid according to the bank computation. Bank charges shall be borne by the customer.
If the customer is in default of payment of the purchase price, the amount of the purchase price shall bear interest at five percentage points above the respective base interest rate during the default. In the event that Y-FACTOR LEVANTE S.L. has demonstrably incurred higher default interest, it shall be entitled to claim this from the customer.
The delivered goods shall remain the property of Y-FACTOR LEVANTE S.L. until full payment of all claims against the customer, including all existing secondary claims, has been made, insofar as the customer is a merchant within the meaning of the German Commercial Code. In the case of contracts with end consumers, Y-FACTOR LEVANTE S.L. reserves ownership until full payment of the purchase price has been made.
Until the purchase price has been paid in full, the customer shall not be entitled to sell the goods to third parties or to act or take any measures that may jeopardize the property of Y-FACTOR LEVANTE S.L.. The customer assigns to Y-FACTOR LEVANTE S.L. its future claims against the buyer in the amount of the purchase price agreed between Y-FACTOR LEVANTE S.L. and the customer, together with interest and claims of a secondary nature. Y-FACTOR LEVANTE S.L.. accepts this assignment.
Spanish law shall apply exclusively to the exclusion of international commercial law.
The place of perfection of the legal transaction for all services resulting from business relations with the company Y-FACTOR LEVANTE S.L. is Alicante (Spain), provided that the customer is a merchant, legal entity under public law or special assets under public law.
Our on-line store is open 24 hours a day, every day of the year and where you can buy items from the comfort of your computer. Here are the general conditions governing the purchase of our products through our website. In this sense, the use of this website provides the acceptance of these terms.
All prices shown for products include I.V.A.
Important information about discount vouchers and promotions of discounted products
The company reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented in its online store at any time. We make every effort to ensure that the information contained on the website is accurate and does not include typographical errors. In the event that at any time there is an error of this type, we will proceed immediately to correct it.
If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on this error, we will communicate this error and the customer will have the right to reconfirm the order at the correct price or to cancel the purchase without any cost on their part.
About web information
Motocenter Company does everything necessary to offer a truthful information and without typographical errors in our web. In the case that some error of this type was produced, we would proceed immediately to its correction. If a customer has made a purchase decision based on any of these errors, we will inform you as soon as possible and proceed to refund the purchase price.
If we are unable to contact the customer for these reasons, the order will be considered cancelled and any amounts paid will be refunded in full.
It is possible that the contents of our website may show provisional information about some products. If this one did not correspond to the characteristics of the product, the client will have right to rescind his purchase without any cost on his part.
Motocenter Company reserves the right to modify the price in our online store without previous notice.
The company is not responsible either directly or indirectly for any of the information, contents, statements and expressions contained in the products marketed on the website. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless otherwise expressly stated herein.
